it’s nuts right???
[quote=Andy Begole VAST GM][b]I see Jimmy has been working hard to help you out with an online sale only item, technically you are not eligible any longer for the sale seeing as my staff has been spending time with you on this.
Please understand that our sales are always ONLINE ONLY, and it’s always clearly stated on the web pages. Not only has he helped you out on an online only sale, you basically just told us your going someplace else to have the coating done, that doesn’t show very much loyalty.
That being said, I also can not believe you have asked my employee to let you know when the 9th set is sold. Not only is this unethical but your asking for him to show you some odd type of loyalty even though you just showed zero loyalty to us here at VAST regarding the coating. [/b]
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[quote=Andy Begole VAST GM][b]Here is the deal [malmhead], what some people don’t understand is that we are always going to be criticized about something.
It doesn’t matter what we do for customers or even potential customers it’s never good enough. Online only Sale with free inlets, nope not good enough. Free fuel pump with a large order, nope not good enough.
Constantly we have customers that never read the website, never seem to respect our time or knowledge and have a strange sense of entitlement. They just want things there way, well this isn’t Burger King if you didn’t notice.
Mike & I have been helping you sense back in August and we do appreciate your $200 that you have spent with us. Once again I have all these customers that feel I need to address every single request that have even though they have spent very little money with us.
You speak of Chris’s car, Chris is a long time customer and has spent tens of thousands of dollars with us. To even bring his name up or relate yourself to Chris or his car is laughable.
We are not a small little shack running a drop ship business, this is a fully stocked building with over a million dollars in stock at all times, along with 5 service bays, a machine shop, fabrication shop and shipping department. That’s a lot of overhead [malmhead], but what the hell do you care right? I have over head, I have a responsibility to provide for my crew & their family, sorry if you find it offensive that I look out for my guys & my bottom dollar. This is America & were are Capitalist, you do know the goal of a Capitalist don’t you??? IT’S TO MAKE AS MUCH MONEY AS POSSIBLE!!!
Your not our only customer, your not our only sale of the day & your not the only person that has received an email on this topic today.
It’s on ONLINE ONLY SALE [malmhead], what part of that do you not comprehend? thats all I was trying to get through to you because Jimmy is getting in trouble because your forcing him to break policy, but her once again what do you care.
Yes I might have a bad rap out on the streets, but it’s only because a select few customers don’t pay attention and have entitlement issues and feel the red carpet should be rolled out for them.
Sorry [malmhead], if your not happy with your service which has always been above & beyond. You are more then free to make a selection of any other turbo on the market and purchase it else where.
Yes Jimmy does a fine job, that’s why I’m so frustrated that your disregard for any of our policies has distracted him form his duties today. [/b]
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[quote=Andy BeGole VAST GM]S[b]ORRY go ask Jfonz for one.* Mike has paid me more money to deal with this today then he would have made off this sale.
You know were not some small shop that has nothing better to do then sell silicone couplers!* I mean come on man you have to be kidding me right?
It’s things like this that we have no time for and customers like your self who don’t respect our time.* Then I have to send out an email like this and all of a sudden I’m the bad guy.
I told you we really don’t sell them separate from the fueling kit & that I would do it for you.* Then you turn around and have the audacity to ask for just the coupler.*
I’m sorry but you have to understand that we don’t sell these apart from the fueling kit.*
We make them here and they are not made in China or some where in Asia.* We work extremely hard here & when people don’t take the time to realize this it is very frustrating & offensive to us.* Were not Jfonz, were not EPL.* We make our own stuff around here (clutches, fueling, inlets & so on).
Mike & I helped you out on a Sunday a couple weeks ago with some inlets that I have no record of you purchasing from us with out even a thank you from you.* We did this on our own time, then we tell you that we will sell you just an intake pipe and you reply by asking for just the coupler.*
What do you plan on doing with just a coupler? make your own intake? not that easy.* Plus we helped you out on a Sunday with out even a thank you plus offer to sell you an intake pipe just to find out your going to go to Jfonz for tuning.*
WTF? a little loyalty or reciprocity?
So no I will not chill out and sorry but our parts are not cheap knockoffs of other peoples hard work. [/b]
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