All kinds of lol in this thread…
Hansel wondering if a pd blower/dsg can brake boost… But remember he’s a drag racing expert :
Then you have Austin making more things up to suit his companies agenda… Hey Austin, Jeff does NOT have the best 60ft time, I do so please quit making shit up… Your LC is worthless…
It’s well OT. I’d seriously suggest putting all this information you’ve got on this one guy in it’s own post. Judging from what we’ve seen here it’s going to be a big post.
Yeah, sorry that’s my bad… You should probably make one for all of Austin’s made up claims/bullshit as I and others have pointed out over the years… I hope hansel goes GIAC, they’re made for each other…
That might not be a bad idea either. If you don’t create a place to collect their bullshit it will go unnoticed and just dissolve.
We can call it “Hansel’s House of Horseshit”
LOL!
Lol
I’m not sure what else to say. The customer has a tune thousands of others have had for years. Says it doesn’t work. Will not datalog. Wants a refund months later after the gracious refund period is up.
I find that thread very difficult to follow. Too much speculation and off topic chatter. I’d love to help our customers if they have a problem, but I’m having a tough time getting any sort of feedback or data.
Here’s my response:
[QUOTE=Arin@APR;9945307]Sorry, I have not responded. At one point this thread disappeared. I see now that it’s back and is several pages deeper. I haven’t read everything that has transpired since.
Here’s where we stood when I left off:
Customer states APR 2010 Stage 2+ Pulley software does not do anything.
We confirmed software was installed.
We confirmed program switching works.
We confirmed the bypass valve was staying shut.
Given this information, we needed more information to determine if there was a problem that could account for the lack of power as stated by the customer. We’ve elected to do this agnostic to the belief of it being hardware, software or anything else. We simply wanted to help.
In order to help, we needed to do the following:
I spoke with the dealer of the customers choice, which according to my records, is located further away than other shops in the area, and CCed the customer on the email so he was fully aware of the tests we wanted to conduct.
The following day the customer decided he no longer was interested in technical support and asked for a refund.
Our software return policy is a 30 day money back guarantee. The customer was unfortunately flashed on 4/28/2014 at 1:47:18 and is several months out of this period. Regardless of this, because I do not handle warranties, I asked he please give us a call.
I do not know what’s transpired since that line of communication.
Thank you,
-Arin
[/quote]
Good response, Arin.
What logs did you end up getting from him? Clochner and I both offered our vag-coms and I was even willing to drive out there and help him log but of course he never took either of us up on it. Instead, he drafted up a nice story about how inconvenient it is to drive all the way out to Lake Zurich. He seems to have no problem driving to Wisconsin during rush hour for the dragstrip. How weird.
should be interesting to see now. he has his new water pump and the revo tune. I wonder what he will come up with if he his times don’t improve.
Guess we’ll see how it turns out. Although, he did say the exact same thing about APR stage 2 after getting flashed, as bangoman posted in the screenshots above.
One thing is for sure, conditions are about as favorable as you can get for this time of year in chi-town. Very cool today.
His car felt great after his APR tune as well. Lets see how poorly calibrated his butt dyno is. Either way, too many variables have already changed to determine if it was the APR tune causing the issues.
I would love to know when he is going to admit he lied about his timeslips.
Does anyone else understand why they’re talking about threatening to have AMEX chargeback his purchase?
He bought the tune 3 fucking months ago, posted that he was very happy, then 2 months later posted that he wasn’t happy and cried for a month basically ignoring what APR wanted to see what was causing the car’s modest performance. Is it just me or is this kid fucking retarded?
On top of this the APR refund offer is 30 days, not 300 days. Someone (from APR) needs to tell him to go fuck a porcupine.
^^ No. It’s not you. He is fucking retarded.
If APR posted here more often I may be more inclined to help them. What’s up with that.
Thank you. +1 Karma coming to both of you for that.
We did not get any logs worth while. The dealer flashed the car, then stock, then back again, and ran a log to ensure the bypass valve was closing. That’s the only data we have though.
I wrote a detailed email describing how to datalog the car but Hansel decided he wanted a full refund instead. He’s now months out of the software refund period. Here’s what I came up with:
This seems like a good start, right?
Hasn’t he had his thermostat replaced recently? Ynnek just mentioned water pump too. Was he running with faults at any point? Sounds like he’s having other things fixed while changing his tune to REVO. When or if he runs well with the REVO tune, all signs are going to point to other mechanical issues (in this case they were likely causing heat soak due to insufficient cooling) as the cause of his poor track times.
-Skid
Sorry, BGM mentioned the water pump.
-Skid
Arin, Fuck that tool… He is so full of shit… Look at some of the links I posted and/or screen shots bango posted… He’s a compulsive liar attention whore… Don’t give him a dime, the folks that are bagging on you in that thread were never buying APR product anyway… Stick to your policy… I’m just as curious or even more curious as Saki is when is he going to admit to lying about going to the strip when it was closed!