Oh boy…
[QUOTE=FourRingRider;9480270]True Story. A couple years back I purchased a new 2012 S4 and shortly after decided to buy APR’s tune for it. Drove a few thousand miles on the car bone stock and had zero issues. Once APR’s tune was installed within a couple thousand miles (late 2012) I started experiencing the engine running rough, almost sounded like an intermittent mis-fire. I first thought maybe it was a bad batch of 93 octane fuel (I always filled up at “Top Tier” gas stations per Audi) but then quickly discovered at the dealer that wasn’t the case. The Audi shop foreman took my car in as his main project and performed a fuel test and deemed the fuel perfectly fine. At this point during the diagnosis my vehicle was flagged TD1 because of the APR tune. Through the usual process of elimination the dealer couldn’t quickly diagnose the problem so after a few days I was told a higher-up from Audi of America had to fly in and visit them to see if they can help diagnose the issue. They had my entire engine pulled out of the car in pieces. Well after two weeks I got a call from my SA stating that they had finally determined the exact problem. I honestly forgot what the exact internal engine part/s were, but they told me that they couldn’t take the stress of the added peak power of the tune combined with consistently pushing the throttle down in a spirited manner. I never drove my S4 that hard, nor do my cars ever see a track. They advised me that the $10,000+ repair would NOT be covered under warranty per Audi of America due to the aftermarket ECU software from APR. At this point I called APR and asked for assistance since they are always swearing to everyone that their tune is thoroughly tested and could never cause any damage to an engine. I requested that they call my dealer and discuss the issue with them directly so it can be determined who was at fault here, Audi for making a defective part OR APR for making a tune that wasn’t developed properly. If APR can make a reasonable determination that the part/s in question failed due to a factory defect then I have grounds to file a lawsuit against Audi of America. If it was APR’s fault then they should have paid for the repair for developing a product that damaged my car. They just kept telling me they simply don’t call dealers. I then pushed Audi of America and told them if they don’t repair my car I will never buy another Audi ever again and I won’t take delivery of my 2013 S6 that was scheduled to arrive in a few weeks. The rep I was dealing with at AoA brought it up ladder over a few days and came back with a solution. They agreed to repair the car with the agreement that I would never tune it again. They did the engine repair and replaced the ECU with one that wasn’t tampered with. I called Arin @ APR and advised him about the end result. I requested that since APR’s tune was no longer useable to me (since it was no longer permitted by Audi) and impaired my engine I asked that they refund me for the tune. He asked his management and called me back and said no on the refund but they can give me a free tune when the S6 tune is released, but I have to agree to keep silent about the the entire incident. I politely requested for him to put this in writing to make it official and he promptly declined, stating it was more of a “gentleman’s agreement.” Several months later the S6 tune was released and I called APR and Arin kept evading my calls, emails and PM’s over the period of weeks. I then gave up and spoke to someone else in APR’s sales department and after a couple days they called me back and said that Arin made a mistake and that it wasn’t going to be actually FREE - just discounted by 10% per the owner. Very very shady way to do business, absolutely ZERO service after the sale at APR. I will certainly NEVER give APR another cent nor will I recommend anyone use their products.
http://s1.postimg.org/d79mcxhcf/S4_repairs.jpg
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then…
[QUOTE=Arin@APR;9480749]This is an absolute bold face lie and I’d suggest you look up the legal ramifications that can come from making such claims.
I would like to address the bold line first. I would never ask a customer to “keep silent.” Furthermore, I am management.
The second point I’d like to raise is if you honestly believed our software was dangerous and blew your motor, why would you try to get free software on your brand new, more expensive, S6? Sounds fishy…
You are running the exact same software that’s installed on thousands of cars. The software has proven to be safe for years at this point, having seen thousands of tracked miles, and much more power through our stage 3 in house motors. Furthermore, you claim you didn’t even drive your car hard. What we have here is a failure, which could be a bad injector or something else, but it wasn’t caused by the same software I and thousands of others are running day in and day out. At the end of the day, Audi said they didn’t want to cover it, yet somehow after a supposed $10,000+ repair bill you were able to quickly jump from a $48,000 car to a $73,000 car? Right.
You did try to get S6 software out of us for free in an effort to “keep silent,” as you put it, but I refused. We don’t take bribes. Period. Had you been cool, and not try to bribe me, I would have likely given you the software for free. However, now here we are.
Expect a call from our legal department.
-Arin
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http://www.audizine.com/forum/showthread.php/574341-APR-Stage-1-RS7-Tune-Feedback?p=9480270&viewfull=1#post9480270
